Why process management is key to ensuring your business's health
By Andrea Hill
At least once each week I receive a message from a business owner ready to throw in the towel. Their desperation is rarely due to lack of sales or business failure. They just can’t keep up. What started out as a joy—being their own boss, doing work they love—has turned into 14-hour-day slogs that keep them awake at night and frantic all day. Things start slipping through the cracks. They feel like gerbils in a wheel, and they don’t know how to get off.