Adopting the customer’s point of view
By Andrea Hill
The famous Woody Allen quote, “Eighty percent of success is just showing up,” always bothered me. It seems so unimaginative, so ultimately pessimistic. I’d like to think that 80 percent of success stems from creativity, passion, and curiosity, not merely being there.
But what if Allen really meant that 80 percent of people simply show up? What if his true message is that mediocrity often rules the day, and that the successful few must be plucked from among the mediocre many?