Customer Service - Sales Representative
Rio Grande (Albuquerque, New Mexico)
Join our team of passionate, creative and enthusiastic associate partners! We, at Rio Grande, are passionate about offering world-class service, developing long-lasting customer relationships, and empowering our associates to have an active and influential voice in how things get done. We exist to support the bench jeweler, the jewelry designer, the retail jeweler, the jewelry manufacturer, and the educator. We make their lives easier and more fun with innovative solutions and exemplary service so they can build and grow their business. We do this with an unrelenting focus on the needs of each and every customer..
Primary Requirements:
- You will have experience in sales and customer service, as well as a passion for going above and beyond to help customers grow their businesses. Additional qualifications include:
- Minimum of 1 year of experience in sales or customer service and a passion for going above and beyond to help customers grow their businesses.
- Self-motivation with the ability to manage yourself and others within a participative management culture.
- Ability to gather and analyze information in order to quickly understand the customer’s core issue and convey the solution.
- Passion for learning and applying new skills.
- Excellent and highly effective verbal and written communication skills; bilingual in Spanish is a plus.
- Experience in jewelry bench skills is desired.
- Demonstrated computer proficiency in a Windows/Microsoft Office-based environment and Internet navigation skills.
- Attention to detail
- Excellent listening skills
- Strong bias to action
- Typing skills of 35 WPM; 10-key proficiency is desired.
Primary Responsibilities:
- Answer inbound calls and provide consultative sales support to each customer.
- Consult with customers via phone, chat, and email identifying the customers’ needs and how our products and services best serve those needs.
- Handle customer inquiries in a friendly, professional manner to ensure an excellent customer service experience.
- Share the benefits of loyalty and marketing programs with customers.
- Handle all customer enquiries (orders, quotes, customer service issues, product/process questions)
- Process customer orders and special orders efficiently.
- Resolve customer service issues balancing company and customer interests.
- Collaborate with teammates to recommend and create business process improvements.
- Engage in opportunities for on-going training for jewelry making products, processes and techniques, as well as sales training and more in-depth cultural training.