RTV & Return Associate
Venus by Maria Tash (Secaucus, New Jersey)
Maria Tash is seeking an RTV and returns associate, responsible for processing the day-to-day activities of its RTV/repairs department, as well as providing ongoing support for the brand's distribution center.
Required Qualifications:
- Experience with Magento, Teamwork CHQ, or other inventory management systems a plus
- Previous luxury retail experience a plus, with back of house inventory experience preferred
- Well-organized; strong attention to detail; focused and organized
- Ability to multi-task and manage many moving parts at once, prioritize
- Strong verbal and written communication skills
- Adaptable, quick thinker, problem solver
- Ability to work as part of a greater team as well as work autonomously
Required Responsibilites:
- Responsible for processing client returns both physically and digitally
- Receives incoming client return packages and processes/tracks the product through its lifecycle as a return or exchange
- Maintains client paperwork and records of reasons for return and repair – ensures all paperwork is accurate throughout processing
- QA of returned stock - thoroughly inspect and quality check returns - alerting Inventory team on recurring quality issues
- Responsible for processing internal and external repairs
- Perform inspections of jewelry to determine what is repairable, what is non-authentic, and what implies a potential quality issue
- Acts as point-person between local jeweler and back-of-house team to support client repairs and internal repairs, as needed
- Prepare damaged stock for return to vendor
- Works closely with Client Services and Fulfillment departments to manage client expectations by communicating repair details, condition, and projected outcome
- Maintains accurate records of repairs, common repair and return reasons, and client paperwork
- Properly clean, sterilize, and polish jewelry for return and repair, using approved processes
- Handling of OPIM to strict standard – training to be provided
- Cross-train in other areas of the warehouse to support, as needed