Venus by Maria Tash

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RTV & Return Associate

Venus by Maria Tash (Secaucus, New Jersey)

Maria Tash is seeking an RTV and returns associate, responsible for processing the day-to-day activities of its RTV/repairs department, as well as providing ongoing support for the brand's distribution center.

Required Qualifications:

  • Experience with Magento, Teamwork CHQ, or other inventory management systems a plus
  • Previous luxury retail experience a plus, with back of house inventory experience preferred
  • Well-organized; strong attention to detail; focused and organized
  • Ability to multi-task and manage many moving parts at once, prioritize
  • Strong verbal and written communication skills
  • Adaptable, quick thinker, problem solver
  • Ability to work as part of a greater team as well as work autonomously

Required Responsibilites:

  • Responsible for processing client returns both physically and digitally
  • Receives incoming client return packages and processes/tracks the product through its lifecycle as a return or exchange
  • Maintains client paperwork and records of reasons for return and repair – ensures all paperwork is accurate throughout processing
  • QA of returned stock - thoroughly inspect and quality check returns - alerting Inventory team on recurring quality issues
  • Responsible for processing internal and external repairs
  • Perform inspections of jewelry to determine what is repairable, what is non-authentic, and what implies a potential quality issue
  • Acts as point-person between local jeweler and back-of-house team to support client repairs and internal repairs, as needed
  • Prepare damaged stock for return to vendor
  • Works closely with Client Services and Fulfillment departments to manage client expectations by communicating repair details, condition, and projected outcome
  • Maintains accurate records of repairs, common repair and return reasons, and client paperwork
  • Properly clean, sterilize, and polish jewelry for return and repair, using approved processes
  • Handling of OPIM to strict standard – training to be provided
  • Cross-train in other areas of the warehouse to support, as needed