Making assumptions can cost a business dearly
By Andrea Hill
The year was 1990-something, and my son was in fourth grade. He had acquired a baking bug, and he decided to bake a chocolate vinegar cake (if you’ve never had it, it’s amazing). He did a pretty good job of following all the instructions…except he switched the sugar and the baking soda quantities. The result was a blown-off oven door and chocolate spread throughout the kitchen and dining room. After much relief, laughter, and scrubbing, he said, “I never knew something we eat could be explosive.”